LDOC.in ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with Indian laws including the Information Technology Act, 2000.
1. Information We Collect
Personal Data:
Name, age, gender, contact details, ID proof (if required).
Medical Data:
Symptoms, prescriptions, health history, consultation records.
Technical Data:
IP address, device information, browsing activity.
2. How We Use Your Data
- To provide telemedicine consultations
- To maintain medical records as per law
- For communication regarding services
- For analytics and platform improvement
3. Data Storage & Security
- Data is stored securely on encrypted servers in India
- Access to data is restricted to authorized personnel only
- We comply with IT Act, 2000 and applicable data protection rules
4. Sharing of Information
We may share your information:
- With doctors for consultation
- With pharmacies/diagnostic labs (if you opt-in)
- With law enforcement if legally required
5. User Rights
- You can request access, correction, or deletion of your data (subject to legal obligations)
- You may withdraw consent by emailing us at drravinabharti22@gmail.com
6. Cookies
We use cookies to improve user experience. You may disable cookies in your browser settings.
7. Data Retention
- Medical records are retained for at least 3 years as per Telemedicine Guidelines
- Personal data is retained as long as necessary for service provision
Contact for Privacy Concerns
For privacy-related questions or concerns, contact us at:
📧 drravinabharti22@gmail.com
📞 +918789360850